Privacy Policy

Remembrance LLC (“Remembrance,” “we,” “us”), a Virginia limited liability company, provides the Remembrance memorial platform. This Privacy Policy applies to the Remembrance website, applications, and services (the “Service”).

Information you provide:

• Account information such as your name, email address, and password.
• Profile and memorial content you create, including biographies, photos, videos, stories, timelines, guestbook entries, and related details, which may include information about deceased individuals and other people.
• Payment information, which is processed by our payment processor (Stripe). We receive limited billing details (such as a confirmation and card type) but do not store your full card number.
• Communications you send us, such as support requests, and your notification preferences.

Information collected automatically: device and usage data (such as IP address, browser type, pages viewed) and similar information collected through cookies and analytics.

Information from third parties: if you sign in with Google, Apple, or Facebook, we receive basic profile information (such as your name and email) from that provider, consistent with your settings there.

• To provide, maintain, and improve the Service and create and display memorials as you direct.
• To process payments and manage the Permanence Fund and your plan.
• To send you service messages and, where you have opted in, notifications by email or SMS (for example, guestbook activity or anniversary reminders).
• To secure the Service, prevent abuse, and comply with legal obligations.

We do not sell your personal information. We share information only as follows:

• Service providers who help us operate the Service, for example hosting and database (Supabase), infrastructure and analytics (Vercel), payments (Stripe), and email/SMS delivery providers, all under obligations to protect your information.
• As you direct: content you publish on a public memorial or in a guestbook is visible to others.
• Legacy Partners: if you engage with a memorial offered through a funeral home or other partner, relevant information may be shared with that partner.
• Legal and safety: when required by law or to protect rights, safety, and the integrity of the Service.
• Business transfers: in connection with a merger, acquisition, or sale of assets, consistent with this policy.

Memorials and guestbook entries you mark as public may be viewable by anyone and may be indexed by search engines. You control visibility settings for content you create; please consider what you and your contributors choose to make public.

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Service is used. You can control cookies through your browser settings; disabling some cookies may affect functionality.

Because Remembrance is designed to preserve memorials over the long term, memorial content is retained for as long as the memorial remains active on the Service. We retain account and other personal information for as long as needed to provide the Service and for legitimate legal, security, and business purposes. You may request deletion as described below; note that removing certain information may limit or end your ability to use the Service or a memorial. We do not guarantee that any content will be retained or remain available indefinitely.

You can access and update your account information in your settings, adjust notification preferences, and unsubscribe from marketing email or reply STOP to SMS messages. Depending on where you live, you may have rights to access, correct, delete, or port your personal information, or to object to or restrict certain processing:

• California residents (CCPA/CPRA) have rights to know, delete, correct, and opt out of “sale” or “sharing” of personal information. We do not sell personal information.
• EU/UK residents (GDPR/UK GDPR) have rights of access, rectification, erasure, restriction, portability, and objection.

To exercise any right, contact us at privacy@remembrance.io. We will respond consistent with applicable law and may need to verify your identity.

We use reasonable administrative, technical, and organizational measures designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

The Service is not directed to children under 13, and we do not knowingly collect personal information from them. Memorials may commemorate deceased individuals of any age, but accounts must be created and managed by adults. If you believe a child has provided us personal information, contact us and we will take appropriate steps.

Remembrance is operated from the United States, and your information may be processed and stored in the United States and other countries where our providers operate. By using the Service, you understand your information may be transferred to jurisdictions with different data-protection laws than your own.

We may update this Privacy Policy from time to time. We will post the updated version with a new “Last updated” date and, for material changes, provide additional notice where appropriate.

Questions or requests? Contact us at privacy@remembrance.io (Remembrance LLC, Virginia, USA).

See also our Terms of Service.